What should you do if a guest reports feeling faint?

When a guest reports feeling faint, the priority is to ensure their safety and well-being. Notifying the manager immediately is the correct course of action because they are often trained to handle emergencies and can quickly coordinate help, whether that involves contacting medical personnel or taking other appropriate steps to assist the guest.

The manager can assess the situation more thoroughly and decide whether first aid or other interventions are necessary. This response ensures that the guest receives the right care in a timely manner. Immediate action is crucial because feeling faint can be a symptom of various issues that may require professional attention.

While requesting the guest to wait for assistance, offering water, or ignoring the complaint may seem like helpful suggestions in a casual context, they do not address the potential seriousness of the situation and could lead to exacerbating the guest's condition. In a hospitality environment, prioritizing the health and safety of guests demonstrates a commitment to their well-being and proper service standards.