What should you do first if a guest does not show up at their quoted time?

The first step when a guest does not arrive at their quoted time is to verify if they called. Checking for any communication from the guest is essential as it helps establish whether they delayed due to unforeseen circumstances or if they are on their way. This allows the host to have a clear understanding of the situation before making any further decisions regarding the table.

Understanding the context of the situation is critical; if the guest has indeed called to inform about a delay, it allows the host to manage the seating arrangement accordingly, ensuring that both the awaiting guests and the current guests are served satisfactorily. This proactive communication helps maintain a good relationship with guests, demonstrating that their reservations and time are valued.