What should the host do if there is a long wait time?

The most effective action for a host to take during a long wait time is to inform guests and provide updates. This approach demonstrates good customer service and helps manage guest expectations. By communicating about the estimated wait time and any changes to it, the host can reassure guests that they are valued and that their time is acknowledged. This transparency can help alleviate frustration and keep guests engaged while they wait, which is crucial for maintaining a positive dining experience.

Offering free drinks may seem like a nice gesture but isn't always feasible for the restaurant and can lead to misunderstandings regarding service policies. Asking guests to leave would be entirely inappropriate and could damage the restaurant's reputation. Ignoring guests' concerns can lead to increased dissatisfaction and a negative impression of the establishment, ultimately harming customer retention and the overall dining experience.

By focusing on communication and updates, the host reinforces a positive atmosphere and encourages guest loyalty, even during times of delay.