What should a host do if they are unsure about a reservation?

When a host is unsure about a reservation, confirming the details with the guest or consulting with a manager is the best approach. This ensures that accurate and reliable information is provided to the guest, maintaining a high level of customer service and satisfaction.

By verifying the reservation details, the host can avoid potential misunderstandings or mistakes that could lead to frustration for both the guest and the restaurant. Consulting with a manager can also provide additional assistance or clarification regarding any complex situations regarding the reservation system, leading to better overall management of customer expectations. This proactive communication helps build trust and a positive dining experience for the guests.