What is the best approach for managing guest expectations regarding wait times?

Providing accurate estimates and keeping guests informed is the best approach for managing their expectations regarding wait times. When guests receive truthful information about how long they can expect to wait, they can make informed decisions about their experience. It builds trust and helps to alleviate frustration that may arise from longer waits if they are not kept in the loop.

By informatively communicating, hosts can actively manage the guests' feelings and perceptions, making the wait feel more tolerable. Offering updates during the wait can enhance the guest experience and demonstrate that their presence is valued, likely resulting in higher satisfaction levels, even if the actual wait is longer than initially anticipated. This approach emphasizes transparency and enhances the overall hospitality experience.