What is it called when a host quotes a longer wait time than they are actually seating?

When a host provides a longer wait time than they are actually seating, this practice is referred to as over quoting. The strategy behind this approach is to manage guest expectations effectively and ensure that they remain comfortable while waiting. By quoting a longer wait time, hosts can minimize the likelihood of guests becoming frustrated or dissatisfied if they end up waiting longer than expected. This tactic helps to create a better overall dining experience, as guests may feel pleasantly surprised if they are seated sooner than the time initially communicated.

The underlying principle is to avoid disappointment, as accurately managing wait times can enhance customer satisfaction and lead to positive experiences. In contrast, other terms such as 'underquoting' or 'time miscalculation' would imply a different context or intention that does not accurately capture the strategy of deliberately stating a longer wait.