What action should hosts take if they are feeling overwhelmed during a busy shift?

When hosts feel overwhelmed during a busy shift, expressing their feelings to coworkers and taking a breather is the most constructive course of action. This approach fosters teamwork and communication, allowing hosts to receive support and assistance from their colleagues. Taking a break, even briefly, can help them recharge and regain focus, which is essential in a fast-paced environment like a restaurant.

By discussing feelings with coworkers, hosts can also identify collective stressors and come up with strategies to manage high-pressure situations together. This camaraderie can enhance the overall work environment, leading to better service for guests and a smoother shift for all staff members.

The other options do not provide effective solutions. Completely stopping work would exacerbate the situation and potentially affect the service quality. Ignoring feelings may lead to burnout and decreased performance. Similarly, discussing personal feelings with guests is inappropriate in a professional setting, as it detracts from the customer experience and can create discomfort. Overall, the key is maintaining open communication and seeking support, making option B the best choice.