How should hosts communicate waitlist information to guests?

Effective communication of waitlist information to guests is essential for maintaining a positive dining experience. Being proactive in sharing waitlist details ensures that guests feel valued and informed about their expected wait time. This transparency helps to set their expectations and reduces frustration, as guests are more likely to appreciate knowing where they stand in the queue and how long they might be waiting.

Proactive communication fosters a sense of engagement and hospitality, making guests feel more comfortable during their wait. It creates an atmosphere of open interaction rather than leaving them in uncertainty, which can lead to dissatisfaction. By providing consistent updates and estimates, hosts can enhance guests' overall experience and encourage a more welcoming environment at the restaurant.