How should a host handle walk-in guests during peak hours?

The most effective way to handle walk-in guests during peak hours is to take their information and inform them of the expected wait time. This approach is beneficial for several reasons. Firstly, it ensures that the guests feel acknowledged and valued, as you are engaging with them directly rather than ignoring their presence. By taking their information, you can manage the flow of guests more efficiently and keep them informed, which can help alleviate any frustration due to wait times.

Additionally, sharing the expected wait time gives guests realistic expectations and allows them to decide if they want to wait or return at a later time. It fosters transparency about your restaurant's busyness and helps build trust with the guests. In peak hours, managing the expectations of all guests effectively can lead to a better dining experience overall, encouraging them to return even during busy times. This approach reflects good customer service and enhances the reputation of the establishment.